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Outsourcing Technical Support

24/7 phone, chat and email support customized for your needs

Helpdesk & Customer Support
Technical Support
Customer Success
Back Office Support

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WHO WE ARE

We build customized teams in Sales, QA, Software Development, Customer Support, Technical Support and Customer Success tailored to your needs.

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bpoware Process

EXPLORATORY CALL

Helps us learn about your requirements and finalise the contract!

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1

ONBOARDING

You are assigned an onboarding manager who will help to build your team using a detailed project management approach from ground zero to launch.

2

SOURCING

Our recruiting team combines sourcing and headhunting to interview, test, and ultimately curate a custom team, tailor-fit to your business needs.

3

TRAINING

Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.

4

TEST

Now that we’re ready for launch, we’re going to test end to end together to make sure that you feel that we’re all collectively ready to launch your program through practice contacts, quizzing, interactive learning, and refinement.

5

PRODUCTION

Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.

6

CONTINUOUS IMPROVEMENT

A Customer Success Manager is assigned to you to ensure you and your customers are happy and satisfied. They will help to continuously improve by tracking the agreed key metrics.